Dilly rental vans

A storage rental can come in the form of a truck or van, not just an empty room in a building. Our new Dilly rental vans come in many different sizes and have been doing great every since we introduced our fleet to the Dillingham family! People have been loving our new vans.

Mark at Bamboo Flooring

We recently had a customer, Mark, reserve our 10’ transit van. Mark owns Bamboo Flooring Hawaii and needed the van to transport some of his supplies. This business specializes in bamboo flooring. Mark utilized our van to pick up and deliver supplies to customer. He was so happy with the service and price that he paid that he asked if we could keep some of his information on file for future reservations. Whenever someone rents our vans, we make a copy of their license and insurance so Mark asked for us to keep this all on file. We also took his credit card information down so the next time he rents one of our vans, the reservation and payment process will be much faster. The funny part of all this is that he thought we were still a uhaul dealer and that’s how he found us, but our Dilly vans did the job for him!

truck rental

Dilly Rentals Storage Vans Insurance Options

Rentals for storage vans, like our Dilly Rentals, can come with a secondary collision damage waiver for $15 a day.  This is optional, though.  This is why customers are always required to show proof of insurance prior to taking the vehicle out.  This means that if they decline the secondary waiver, they will rely on their own insurance should something happen.  Drivers are responsible for the first $2500 of damage and loss, plus all necessary repairs.  They can work with their insurance company for reimbursement or just have the insurance cut us a check for the repairs. 

CDW Options

However, if they add the CDW ($15/day,) they are only responsible for a $1000 deductible.  Not many customers know the details of their insurance policies until it’s too late.  In most cases, if you have full coverage, your insurance company can take care of the cost of damages, and you’ll pay the insurance deductible out of pocket.  However, if you only have liability coverage, insurance companies won’t cover the cost of damages and you’ll end up having to pay out of pocket. 

Many customers don’t fully understand our insurance and collision damage waiver policy for our Dilly Rentals. It’s important to understand what your personal insurance coverage is before renting a Dilly Rental – or any rental for that matter.  We require a valid driver’s license, a credit/ debit card, and a copy of your valid auto insurance, to rent the vehicle. 

Ask your Insurance

This is why we suggest that people check with their insurance companies what exactly their coverage entails.  People should do this before they rent our vehicles.  Nobody likes to file insurance claims because of the hassle and long process.  

van rental

Adam’s Moving Van

Adam’s Moving van

Our dilly rental vans are great storage vans for moving items or moving between homes.  With the technology and comfortable seats, it makes for a convenient ride. And we know how stressful moving can be, so it’s important to have the right tools before you move.  

 

Adam called us to make a reservation for a van 2 weeks before needing it.  He knew he would need it and decided to plan ahead. He needed the van to move to his new place that day.  

Catching Up with Adam

On the actual day that he needed the van, the weather was horrible!  It was raining like crazy and overcast weather pretty much all day. When he came in to pick up the van he was complaining about how unpleasant the weather was and how inconvenient it would be to move his items in the rain with a high probability of getting everything wet.  

 

When we dispatch vans, there’s some paperwork to do but we usually get through it pretty quickly.  As for Adam, it took a while because we were just chatting with him for such a long time! It was so nice to chat with him, he’s pretty funny and a great conversationalist.  

Hope to See you Soon

Adam left a very sweet review for us on our Yelp page because he enjoyed his time with us so much!  Thanks Adam, can’t wait to see you again!

moving van rental

Dilly rentals getting good reviews

We have switched over from Uhaul vehicles to our own Dilly rental vehicles and we’re so happy about it. We’re so happy our loyal customers have carried over to our new rentals and that we get to advertise Dillingham self storage on our vehicles!

We recently had a customer leave an awesome Yelp review about our Dilly rentals. She rented one of our vehicles to pick up a sectional couch from Costco she had just purchased. Clarisse was in a rush to get a rental truck because she didn’t have a truck to transport the couch (which was on sale,) so she finds us on Yelp and calls us. Our prices were great deals for her, also considering that we were right around the corner from Costco it was very convenient for her.

Everyone should read Clarisse’s review that she left about us on Yelp because it’s pretty amusing and has pictures of some of the interior of our vans, if you’re interested from a consumer’s perspective. She ended the review with, “Bottom line, if you’re gonna rent a moving van, I would go here first.  I sell real estate, and I’m recommending them to all my clients from now on.”

van rental

Same Day Reservations for Dilly Rental Vans

Dillingham storage prioritizes customer service, as you all may already know. We have rapid turnaround time for answering questions, provide the best guidance in choosing the right product, and make an effort to know our tenants personally.

Same Day Reservations

Sam, a recent customer, came in one day inquiring about renting a van that same day. We luckily had a storage van available for rent that day just sitting in our parking lot! Sam was excited to hear that.

For Sam, English isn’t his first language, and for most of our staff, English is our only language. So, communicating with him and doing the necessary paperwork was slightly difficult. We took our time and were very patient with him. We went through the documents, our required rates and necessary details.

Patience with Customers

We wanted to make sure that we were transparent with him and fully communicative of the process. Once we cleared that up, we signed the paperwork and Sam was off with the van!

Another Happy Customer!

Sam was thankful and appreciative that we reviewed the details of the documents with him. He knew it was slightly difficult because of the language barrier – but we didn’t let that phase us! Sam expressed to us multiple times before leaving of his appreciation for our patience. We would never let language be a barrier for someone to access our services at dillingham self storage!

Need a storage van? We got you.

Alex was in need of a storage van and called on us to help him out.  He had been a tenant with us for almost 7 years until he moved into a warehouse space.  

Available for him that same day

At the beginning of the month he had called us to see if we had a Dilly rental storage van available for him that same day.  We did!  He stopped by within an hour to pick it up and we were able to catch up with him when he was here.

We’ll always be his first call

He said we’ll always be his first call when it comes to storage vans, because he knows we’ll take good care of him! It was nice to see Alex and catch up, we like seeing how our tenants and clients are doing, even after they’ve left us!

Feel free to give us a call

If you have questions about our storage vans, feel free to give us a call. If you’re in need of a storage van last minute, the only way you’ll find out is if you call us!  Like in Alex’s case, we were able to help him out the day he needed it.  

van rental

Joe’s cargo van

Joe looked up car storage honolulu when he moved to Oahu from the Big Island and decided on us. Many of our past tenants and customers have written very sweet reviews of us on Yelp, so we come up first on there for “car storage honolulu.”

Moving into the new place

He had shipped his things through YB and rented a cargo van of ours to pick up his items at the port. He received a call that his container had arrived with all of his things so he was prepared to pick them up. But then we were surprised to see him return the van in less than an hour! Apparently none of his items were ready and he had to wait further for his items to arrive. We felt so bad for Joe because that’s so disappointing!

Customer service

We gave him a full refund for the van. After he told us what happened, we didn’t want to charge him for the van! He came back about a week later to rent a van out to go get his things for the port. Moving can be really stressful because things like this happen all the time. It’s normal.

Things don’t arrive when they’re supposed to. However, at Dillingham Self Storage we want to make it as least stressful as possible by helping out however we can. Customer service is our priority. If you’re looking for car storage honolulu on google, we’ve got you covered! 

Dilly Van Rentals for Uniforms Hawaii

Clients that use our u haul rentals from us are still with us even though we don’t have u haul anymore! Now that we have our own Dilly Rental vans, some of our prior clients like Uniforms Hawaii, are still renting from us.

Been with us since our u haul rentals

Uniforms Hawaii is a major uniform supplier for several groups, such as the Honolulu Police Department, and the fire department, and also some hospital nurses. They’ve been with us for a while and we’re really happy to have them! They rent our vans on a regular basis and typically use them to transport uniforms. We allow them access to our entry and exit gates so they can park the van behind our gates if they needed to hold uniforms overnight.

We love Uniforms Hawaii!

This is Dilly Rentals’ way of feeling like we have a hand in helping the needs of people like HPD, HFD and our nurses! We’re also happy that people are still liking our rental vans, given that we recently introduced our own line of rentals and no longer are with u haul. If you’ve got any questions about rentals or need help moving this summer, give us a ring here at Dillingham!

Moving furniture this summer?

If you’re moving homes this summer and need to move around some of your furniture storage, one of our big Dilly Rental vans can definitely come in handy. Some of our biggest vans are almost at 10’ and have the latest technology like a reverse camera on the rear view mirror!

Dan with Walgreens

One of our recent customers, Dan, called to rent out our 10’ van. When he came in to pick up the vehicle on a Saturday, we were talking story with him and found out that he works for Walgreens which holds an annual “Red Nose picnic” for the employees and their families to attend. Dan was in charge of moving tables and chairs for the big event that was going to be held at Kapiolani Park. After the event he thanked us for the van that evening and commented that he was so glad he reserved and rented the bigger van so that he only had to make 1 trip for the event instead of several trips throughout the day! Dan also appreciated the reverse camera and the fact that it was a newer model, it made the experience that much easier and enjoyable!

Our Dilly rental vans are very easy to drive even for people who aren’t used to driving such big vehicles!

van rentals

Tiffany and Ron’s vehicle rental

A few weeks ago we had a couple come in asking if they could rent a vehicle from us. Tiffany and Ron had called almost every Uhaul dealer on the island and pretty much no one had a vehicle available until later that evening.

When all the Uhaul dealers are booked

They were just driving by our facilities, after recently leaving a Uhaul dealer, and thought they might want to come in and ask about our vehicles. At that time, we had a 10’ transit van available to rent for the day. When they were ready to rent, they realized they forgot their insurance card, but we assured them that we’d hold it for them! Most Uhauls on the island get reserved within the first week of the month so that’s most likely why Tiffany and Ron couldn’t find anything available.

Dilly Rental to the rescue!

After Ron got back with his insurance card, we were able to get them on the road and driving within a few minutes. When they came back to return their van they commented how pleased they were with the service they received and were relieved that they had found us. If they ever need to rent another vehicle, they’ll definitely be back!